Privacy Policy

Effective Date: May 20, 2026  |  Last Updated: May 20, 2026

1. Introduction and Our Commitment to Privacy

Welcome to Pequod's Pizza. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly, transparently, and in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and all other applicable state and federal regulations governing the collection and use of personal data.

This Privacy Policy applies to all visitors, customers, and users of our website located at pequods-food.click (the "Website"), as well as anyone who interacts with Pequod's Pizza through online ordering platforms, email communications, social media, or any other digital channel operated by us. By accessing or using our Website, placing an order, or otherwise providing us with your information, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

Pequod's Pizza operates as a food service business in the United States. Our contact details for all privacy-related inquiries are as follows:

2. Information We Collect

We collect various types of information in connection with your use of our Website and services. The categories of personal information we collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place a food order, sign up for our newsletter, participate in a promotion, or contact us directly, we may collect personally identifiable information such as:

• Full name
• Email address
• Phone number
• Billing and delivery address (street address, city, state, ZIP code)
• Date of birth (when required for age verification or promotional purposes)
• Account username and password (stored in encrypted form)
• Payment information (credit/debit card details processed through secure third-party payment processors — we do not store full card numbers)

2.2 Order and Transaction Information

When you place an order through our Website or affiliated ordering platforms, we collect details about your transactions, including:

• Items ordered and order history
• Order preferences, customizations, and special instructions
• Date, time, and value of purchases
• Delivery or pickup preferences
• Coupon codes and promotional offers applied
• Feedback and ratings submitted for orders

2.3 Usage and Behavioral Data

As you navigate and interact with our Website, we automatically collect certain usage data, which may include:

• Pages visited and content viewed
• Search queries entered on our Website
• Links clicked and features used
• Time spent on pages and session duration
• Referring website or source from which you arrived at our Website
• Shopping cart activity and abandoned cart information
• Interaction with marketing emails (open rates, click-through rates)

2.4 Device and Technical Information

Our servers and analytics tools automatically receive and record certain technical information from your browser and device, including:

• IP address
• Browser type and version
• Operating system and platform
• Device type (desktop, mobile, tablet)
• Screen resolution and display settings
• Time zone and language preferences
• Unique device identifiers
• Cookie identifiers (see Section 7 for more information)

2.5 Location Data

With your permission, we may collect precise or approximate geolocation data from your device to facilitate delivery services, help you find our nearest location, or provide localized menu offerings. You may disable location access through your device settings at any time, though this may limit certain features of our service.

2.6 Communications and Customer Support Data

When you contact our customer support team, submit a review, fill out a contact form, or communicate with us via email or social media, we collect the content of those communications, including your name, contact details, and any information you voluntarily provide to us in the course of the interaction.

2.7 Information from Third Parties

We may receive information about you from third-party sources, such as social media platforms (if you choose to connect or log in via a social account), third-party food delivery platforms, advertising networks, and analytics providers. This information may be combined with data we already hold about you.

3. How We Use Your Information

Pequod's Pizza uses the personal information we collect for a variety of legitimate business purposes. We will only use your information in ways that are consistent with this Privacy Policy and applicable law. The primary purposes for which we use your data include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery and pickup coordination
• Creating and managing your customer account
• Processing payments and issuing receipts or invoices
• Communicating order status updates and delivery notifications
• Resolving disputes, refunds, and complaints related to orders
• Verifying your identity and preventing fraudulent transactions

3.2 Customer Support and Communications

• Responding to your inquiries, feedback, and customer service requests
• Sending transactional emails such as order confirmations, receipts, and delivery updates
• Notifying you of changes to our menu, services, pricing, or terms
• Addressing complaints and resolving disputes in a timely manner

3.3 Marketing and Promotional Activities

With your consent or where permitted by applicable law, we may use your information to:

• Send you promotional emails, newsletters, and special offers
• Provide you with personalized recommendations based on your order history and preferences
• Notify you about seasonal promotions, limited-time menu items, and loyalty rewards
• Conduct targeted advertising on third-party platforms such as Google and Meta/Facebook
• Invite you to participate in surveys, contests, or feedback programs

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].

3.4 Analytics and Website Improvement

• Analyzing usage trends and understanding how customers interact with our Website
• Testing new features, functionality, and content
• Improving the performance, security, and reliability of our Website and ordering system
• Conducting internal research and business analytics
• Monitoring and preventing technical errors and security incidents

3.5 Legal and Compliance Purposes

• Complying with applicable federal and state laws and regulations
• Responding to legal requests, court orders, or government investigations
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Pequod's Pizza, our customers, and the public
• Maintaining records required by tax, accounting, and food safety regulations

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own independent marketing purposes. However, we may share your information with carefully selected third parties in the following circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our business and providing services to you. These providers are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy. Categories of service providers include:

• Payment processors: To securely handle credit and debit card transactions
• Delivery logistics partners: To coordinate food delivery to your location
• Cloud hosting and IT infrastructure providers: To host our Website and store data securely
• Email marketing platforms: To manage and send promotional communications
• Analytics providers: Such as Google Analytics, to help us understand Website usage
• Customer support tools: To manage and respond to customer inquiries
• Advertising networks: To serve targeted advertisements on behalf of Pequod's Pizza

4.2 Third-Party Food Ordering Platforms

If you place an order through a third-party delivery platform (such as DoorDash, Uber Eats, Grubhub, or similar services), please note that your use of those platforms is governed by their respective privacy policies. We may receive certain order-related data from these platforms, which is used solely for order fulfillment purposes.

4.3 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good-faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, or valid legal process
• Respond to requests from law enforcement or government agencies
• Protect and defend the rights or property of Pequod's Pizza
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our Website or the public

4.4 Business Transfers

In the event that Pequod's Pizza undergoes a merger, acquisition, reorganization, asset sale, or similar business transaction, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our Website before your information becomes subject to a different privacy policy.

4.5 Aggregated and De-identified Data

We may share aggregated or de-identified information — data that cannot reasonably be used to identify you — with third parties for research, marketing, analytics, and other business purposes without restriction.

5. Data Security

Pequod's Pizza takes the security of your personal information seriously. We implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• Encryption: All data transmitted between your browser and our Website is protected using Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption. Payment information is processed over encrypted connections.
• Access Controls: Access to personal data is restricted to authorized personnel only, based on the principle of least privilege. Employees who handle personal data are trained on privacy and data security best practices.
• Password Security: User account passwords are stored using industry-standard cryptographic hashing algorithms. We encourage you to use strong, unique passwords for your account.
• Secure Hosting: Our Website and databases are hosted on secure, reputable cloud infrastructure with regular security monitoring and patching.
• Payment Security: We do not store full payment card numbers. Payment processing is handled by PCI-DSS compliant third-party payment processors.
• Incident Response: We maintain procedures to detect, report, and respond to personal data breaches in accordance with applicable law. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected users and relevant authorities as required by law.

6. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information under applicable U.S. privacy laws. We are committed to honoring these rights and making it easy for you to exercise them.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for which it is used, and the categories of third parties with whom it is shared.
• Right to Delete: You have the right to request that we delete personal information we have collected about you, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell your personal information in the traditional sense, but if applicable, you may exercise this right by contacting us.
• Right to Limit Use of Sensitive Personal Information: Where we collect sensitive personal information, you may have the right to limit its use to specific purposes permitted by law.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny you goods or services, charge you different prices, or provide a different level of quality for exercising your privacy rights.

6.2 General Privacy Rights (All Users)

Regardless of your state of residence, we provide all users with the following rights as a matter of policy:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct or update inaccurate information in your account.
• Right to Deletion: You may request deletion of your personal information, subject to our legal and operational requirements.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Opt-Out of Marketing: You may unsubscribe from marketing communications at any time via the link in our emails or by contacting us directly.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the following methods:

• Email: [email protected]
• Website: pequods-food.click

We will respond to verifiable consumer requests within 45 days of receipt. If we require additional time, we will inform you of the reason and extension period. We may require you to verify your identity before processing your request to prevent unauthorized access to your information.

7. Cookies and Tracking Technologies

Our Website uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, analyze Website traffic, and deliver personalized content and advertising.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for the Website to function properly, including session management, shopping cart functionality, and security features. These cannot be disabled without affecting core functionality.
• Performance and Analytics Cookies: Help us understand how visitors interact with our Website by collecting information about pages visited, time spent, and errors encountered. We use tools such as Google Analytics for this purpose.
• Functional Cookies: Remember your preferences such as language settings, location, and previously saved cart items to provide a more personalized experience.
• Targeting and Advertising Cookies: Used to deliver advertisements relevant to your interests, track ad campaign performance, and limit how often you see the same advertisement. These may be placed by third-party advertising partners.

7.2 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when new cookies are set. Please note that disabling certain cookies may affect the functionality and performance of our Website. For detailed information about our use of cookies and your choices, please refer to our Cookie Policy.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law, regulation, or legitimate business need. The following general retention guidelines apply:

After the applicable retention period, we will securely delete or anonymize your personal information in accordance with our data destruction procedures.

9. Children's Privacy

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect, use, or disclose personal information from children under the age of 13 without verifiable parental consent. If we become aware that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete such information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate action. We encourage parents and guardians to monitor their children's online activities and to help enforce this policy.

10. International Data Transfers

Pequod's Pizza is a food service business primarily operating in the United States. All personal data we collect is processed and stored on servers located within the United States. Our service providers and data processors may also be located in the United States.

If you are accessing our Website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your home country. By using our Website or services, you consent to the transfer of your information to the United States.

We take reasonable steps to ensure that any transfers of personal data are carried out in compliance with applicable law and that appropriate safeguards are in place to protect your information during any such transfer.

11. Third-Party Links and Services

Our Website may contain links to third-party websites, social media platforms, or other online services that are not operated by Pequod's Pizza. These links are provided for your convenience and informational purposes only. We have no control over, and assume no responsibility for, the content, privacy practices, or terms of service of any third-party websites or services.

When you click on a third-party link, you will be directed to that third party's website. We strongly encourage you to review the privacy policy of every website you visit. This Privacy Policy applies solely to information collected by Pequod's Pizza through our Website and services.

12. Your California Privacy Rights – Additional Disclosures

In addition to the rights described in Section 6, California residents should note the following disclosures required under the CCPA/CPRA:

12.1 Categories of Personal Information Collected (Past 12 Months)

In the past 12 months, we have collected the following categories of personal information as defined by the CCPA:

• Identifiers (e.g., name, email address, IP address)
• Customer records information (e.g., address, phone number, payment information)
• Commercial information (e.g., purchase history, order preferences)
• Internet or electronic network activity information (e.g., browsing history on our Website)
• Geolocation data (with consent)
• Inferences drawn from personal information (e.g., preferences and characteristics)

12.2 Business Purposes for Collection

The business purposes for which we collect this information are described in Section 3 of this Privacy Policy, including service provision, analytics, marketing, and legal compliance.

12.3 "Shine the Light" Law

California's "Shine the Light" law (California Civil Code Section 1798.83) permits California residents to request information regarding the disclosure of certain personal information to third parties for their direct marketing purposes. To make such a request, please contact us at [email protected].

13. How to File a Complaint with a Data Protection Authority

If you believe that your privacy rights have been violated and you are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authority. In the United States, the following agencies may be relevant depending on your situation:

• Federal Trade Commission (FTC): The FTC enforces federal consumer protection laws, including privacy-related violations. You can file a complaint at ftc.gov/complaint or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Privacy Protection Agency (CPPA): California residents may file a complaint with the California Privacy Protection Agency, which enforces the CPRA. Visit cppa.ca.gov for more information.
• State Attorney General Offices: Many states have Attorney General offices that handle consumer privacy complaints. Contact your state's Attorney General for information on how to file a complaint in your jurisdiction.

Before filing a complaint with a regulatory authority, we encourage you to contact us first so that we have the opportunity to address your concerns directly and promptly.

14. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will:

• Post the updated Privacy Policy on our Website with a revised "Last Updated" date
• Send an email notification to registered users if the changes are significant
• Display a prominent notice on our Website for a reasonable period following the update

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Website or services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, or if you wish to exercise any of your privacy rights, please do not hesitate to contact us:

This Privacy Policy was last reviewed and updated on May 20, 2026. Thank you for trusting Pequod's Pizza with your personal information. We value your privacy and are dedicated to keeping your data safe.