Terms of Service

Effective Date: May 20, 2026  |  Last Updated: May 20, 2026

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you ("User," "Customer," or "you") and Pequod's Pizza ("Company," "we," "us," or "our"), governing your access to and use of the website pequods-food.click and all related services, content, features, and functionality offered through our platform.

By visiting our Site, creating an account, submitting an order, or otherwise engaging with any part of our digital or physical services, you acknowledge that:

• You have read, understood, and agree to be bound by these Terms;
• You are at least 18 years of age, or if you are between 13 and 17 years of age, you have obtained verifiable parental or legal guardian consent;
• You have the legal capacity to enter into a binding contract under applicable United States law;
• Your use of the Site and our services complies with all applicable federal, state, and local laws and regulations.

If you are accessing the Site on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and references to "you" shall apply to that entity.

These Terms apply in addition to any other agreements you may have with us, including our Privacy Policy, which is incorporated herein by reference. In the event of any conflict between these Terms and another agreement, the more specific agreement shall control.

2. Description of Services

Pequod's Pizza is a food service business offering deep-dish and pan-style pizzas, along with a variety of other menu items including but not limited to appetizers, sandwiches, salads, beverages, and desserts. Through our website pequods-food.click, we provide the following services:

• Online Ordering: Customers may place orders for pickup or delivery directly through the Site. Order availability may vary by location and time.
• Menu Information: We provide detailed descriptions, pricing, and allergen information for our food offerings. Menu items and pricing are subject to change without prior notice.
• Account Management: Registered users may create and manage accounts, store order history, manage saved payment methods, and access loyalty rewards (where applicable).
• Promotions and Special Offers: From time to time, we may offer discounts, coupons, promotional pricing, or limited-time offers accessible through the Site.
• Customer Support: We provide customer service through the contact channels listed in these Terms to assist with order inquiries, complaints, and feedback.
• Informational Content: The Site contains information about our restaurants, history, hours of operation, location details, and other brand-related content.

We reserve the right to modify, suspend, discontinue, or restrict access to any portion of our services at any time, with or without notice, for any reason, including but not limited to maintenance, security concerns, or business decisions. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation.

The availability of delivery services may depend on your geographic location, time of day, and third-party delivery partner availability. We may use third-party delivery platforms (such as DoorDash, Uber Eats, Grubhub, or similar services), and use of those platforms is subject to their own separate terms of service and privacy policies.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of your use of our Site and services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order;
• Maintain the confidentiality of your account credentials and promptly notify us of any unauthorized access or breach of security;
• Update your account information as necessary to keep it accurate and current;
• Use the Site and services only for lawful purposes and in compliance with all applicable federal, state, and local laws, including but not limited to the Federal Trade Commission Act (FTC Act), applicable food and consumer protection laws, and all relevant statutes of the United States;
• Accept responsibility for all activities and transactions conducted through your account;
• Comply with any applicable age restrictions when ordering alcoholic beverages (where available) and provide valid identification upon request.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following activities when using our Site or services:

• Using the Site for any unlawful purpose or in violation of any applicable laws or regulations;
• Attempting to gain unauthorized access to any portion of the Site, server systems, networks, or databases connected to the Site;
• Submitting fraudulent orders, providing false payment information, or engaging in any form of payment fraud or chargeback abuse;
• Using automated systems, bots, scrapers, crawlers, or similar tools to access, collect data from, or interact with the Site without our prior written consent;
• Reproducing, duplicating, copying, selling, or exploiting any portion of the Site or its content for commercial purposes without our express written authorization;
• Uploading, transmitting, or distributing any content that is defamatory, obscene, harmful, threatening, abusive, harassing, discriminatory, or otherwise objectionable;
• Interfering with or disrupting the integrity or performance of the Site or the servers or networks connected to the Site;
• Impersonating any person or entity, including Pequod's Pizza employees, representatives, or other users;
• Engaging in any activity that could damage, disable, overburden, or impair the functionality of the Site;
• Circumventing, disabling, or interfering with security features of the Site, including features that prevent or restrict the use or copying of any content;
• Collecting or harvesting personal information of other users from the Site;
• Using the Site to send unsolicited commercial communications (spam);
• Misrepresenting yourself or your affiliation with any person or entity;
• Engaging in any conduct that restricts or inhibits any other user from using or enjoying the Site.

We reserve the right, at our sole discretion, to investigate suspected violations of these Terms and to take appropriate legal or remedial action, including suspending or terminating your account, reporting suspected unlawful activity to law enforcement authorities, and pursuing civil remedies available under applicable law.

4. Intellectual Property Rights

All content available on the Site, including but not limited to text, graphics, logos, images, photographs, video content, audio clips, digital downloads, data compilations, software, and the overall look and feel of the Site (collectively, "Content"), is the exclusive property of Pequod's Pizza or its licensors and is protected by applicable United States intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), trademark law, and other applicable intellectual property statutes.

The Pequod's Pizza name, logo, trade dress, and all related marks, names, and slogans are registered or common law trademarks of Pequod's Pizza. You are strictly prohibited from using any of our trademarks without our prior written consent. Unauthorized use of our trademarks may constitute infringement and unfair competition under applicable federal and state law.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site solely for your personal, non-commercial purposes — specifically, to browse menu options, place food orders, and engage with our services as intended. This license does not include:

• Any resale or commercial use of the Site or its Content;
• Any collection or use of product listings, descriptions, or prices for competitive or commercial purposes;
• Any derivative use of the Site or its Content;
• Any downloading or copying of account information for the benefit of another merchant;
• Any use of data mining, robots, or similar data gathering and extraction tools.

Any unauthorized use of the Site terminates the limited license granted above. All rights not expressly granted herein are reserved by Pequod's Pizza.

If you believe that any content on the Site infringes upon your copyright, please contact us at [email protected] with a detailed description of the alleged infringement in accordance with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512.

5. Payment Terms

When placing an order through our Site, you agree to pay all applicable charges, including the price of menu items, applicable taxes, delivery fees, service fees, and gratuities as presented at the time of checkout.

5.1 Payment Methods

We accept major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and other payment methods as indicated on the Site at the time of checkout. By providing payment information, you represent and warrant that:

• You are authorized to use the designated payment method;
• The payment information you provide is true, accurate, and complete;
• You authorize us to charge your payment method for the total amount of your order, including all applicable taxes and fees.

5.2 Pricing and Taxes

All prices displayed on the Site are in United States Dollars (USD). Prices are subject to change at any time without notice. Applicable sales tax will be added to your order total based on your delivery address or pickup location and applicable state and local tax laws. We are required to collect sales tax in jurisdictions where we have a tax nexus in accordance with applicable United States tax law.

5.3 Order Confirmation and Cancellations

Upon successful submission of your order, you will receive an order confirmation via email or SMS (if applicable). This confirmation represents our acceptance of your order. Due to the perishable nature of food products, orders generally cannot be cancelled or modified once they have been confirmed and preparation has begun. If you have an issue with a confirmed order, please contact us immediately at [email protected].

5.4 Refunds and Disputes

If you are unsatisfied with your order due to an error on our part (e.g., incorrect items, missing items), please contact us within 24 hours of receipt of your order. Refunds, credits, or replacements will be issued at our sole discretion. We do not guarantee refunds for subjective dissatisfaction with taste or quality where the order was correctly fulfilled. Initiating unauthorized chargebacks may result in account suspension and may be pursued as fraud under applicable law.

5.5 Promotional Codes and Discounts

Promotional codes and discount offers are subject to their specific terms and conditions, are non-transferable, have no cash value, and may not be combined with other offers unless expressly stated. We reserve the right to reject or revoke promotional codes at our discretion if we suspect abuse or fraud.

6. Disclaimer of Warranties

THE SITE AND ALL SERVICES, CONTENT, AND INFORMATION PROVIDED BY PEQUOD'S PIZZA ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PEQUOD'S PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES AS TO THE ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF ANY CONTENT OR INFORMATION ON THE SITE;
• WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SITE OR OUR SERVICES.

Pequod's Pizza does not warrant that food products will be free from allergens not disclosed or that nutritional information presented on the Site will be 100% accurate at all times, as recipes and ingredients may change. Customers with food allergies or dietary restrictions are strongly encouraged to contact us directly before placing an order.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH CASES, OUR WARRANTIES WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE UNITED STATES LAW, IN NO EVENT SHALL PEQUOD'S PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• DAMAGES ARISING FROM YOUR RELIANCE ON INFORMATION OBTAINED FROM THE SITE;
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• DAMAGES ARISING FROM ANY FOOD ALLERGIC REACTION WHERE ALLERGEN INFORMATION WAS ACCURATELY DISCLOSED;
• DAMAGES ARISING FROM THIRD-PARTY CONDUCT, INCLUDING DELIVERY PARTNERS OR PAYMENT PROCESSORS.

IN ANY CASE, OUR AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SITE AND SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO PEQUOD'S PIZZA IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

The limitations set forth in this section shall apply regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise), even if Pequod's Pizza has been advised of the possibility of such damages.

8. Indemnification

You agree to defend, indemnify, and hold harmless Pequod's Pizza, its parent companies, subsidiaries, affiliates, officers, directors, shareholders, employees, contractors, agents, licensors, and service providers from and against any and all claims, damages, obligations, losses, liabilities, costs, expenses (including reasonable attorneys' fees), and proceedings arising out of or related to:

• Your use of or access to the Site or our services;
• Your violation of any provision of these Terms;
• Your violation of any third-party rights, including intellectual property, privacy, or proprietary rights;
• Your violation of any applicable federal, state, or local law or regulation;
• Any content or information you submit, post, or transmit through the Site;
• Any dispute or claim made by another user arising from your conduct on the Site;
• Your use of any unauthorized payment methods or fraudulent transactions.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate fully with our defense of such claims. You agree not to settle any such matter without our prior written consent. We will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

9. Food Safety, Allergen, and Health Information

Pequod's Pizza prepares food products in facilities that may handle and process common allergens, including but not limited to wheat, gluten, dairy, eggs, soy, tree nuts, peanuts, fish, and shellfish. While we make reasonable efforts to provide accurate allergen and nutritional information on our Site, we cannot guarantee that cross-contamination will not occur during food preparation.

Customers with severe food allergies, intolerances, or specific dietary requirements are strongly advised to contact our customer service team directly prior to placing an order. Pequod's Pizza shall not be held liable for allergic reactions resulting from undisclosed allergies or conditions not communicated to us prior to order placement.

All food products are subject to availability. Menu items, ingredients, and preparations may vary by location. Images of food products on the Site are for illustrative purposes only and may not exactly represent the final product delivered or served.

10. Third-Party Links and Services

The Site may contain links to third-party websites, platforms, or services that are not owned or controlled by Pequod's Pizza. These links are provided for your convenience only. We have no control over and assume no responsibility for the content, privacy policies, terms of service, or practices of any third-party websites or services.

We do not endorse, recommend, or make any representations about third-party websites or services. Your use of any third-party websites or services is entirely at your own risk and subject to the terms and conditions of those third parties. We encourage you to review the privacy policies and terms of any third-party websites you visit.

In particular, if you access our services through a third-party food delivery platform (such as DoorDash, Uber Eats, or Grubhub), your use of those platforms is governed by those platforms' own terms of service, and Pequod's Pizza bears no responsibility for the conduct, policies, or practices of such platforms.

11. Governing Law and Jurisdiction

These Terms of Service and any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Site and services shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Pequod's Pizza's principal place of business is located, without regard to conflict of law principles.

To the extent that any legal action is required and not subject to binding arbitration as described below, you consent to the exclusive personal jurisdiction of the federal and state courts located in the applicable United States jurisdiction and waive any objection to venue or jurisdiction in such courts.

Consumer protection matters shall additionally be subject to the Federal Trade Commission Act (15 U.S.C. § 45 et seq.) and other applicable federal consumer protection statutes. Where applicable, the laws of the state in which you reside may also apply, including state-specific consumer protection statutes.

For users located in California, additional rights and protections may apply pursuant to the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and the California Consumer Legal Remedies Act (CLRA), California Civil Code § 1750 et seq.

12. Dispute Resolution

12.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact Pequod's Pizza by email at [email protected] and provide a written description of your dispute, including any relevant facts and your proposed resolution. We will make a good-faith effort to respond within thirty (30) days and to resolve the dispute informally. Both parties agree to negotiate in good faith for a period of at least thirty (30) days prior to pursuing any formal dispute resolution.

12.2 Binding Arbitration

IF WE ARE UNABLE TO RESOLVE A DISPUTE INFORMALLY, YOU AND PEQUOD'S PIZZA AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL BE RESOLVED EXCLUSIVELY BY BINDING ARBITRATION, RATHER THAN IN COURT, EXCEPT AS OTHERWISE PROVIDED HEREIN.

Arbitration shall be conducted by a single neutral arbitrator pursuant to the rules of the American Arbitration Association (AAA) or JAMS (as mutually agreed), as applicable. The arbitration shall take place in the United States, in the jurisdiction of Pequod's Pizza's principal place of business, unless otherwise agreed by the parties or required by applicable law.

The arbitrator shall have authority to award any remedy available at law or in equity, subject to the limitations set forth in these Terms. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

12.3 Class Action Waiver

YOU AND PEQUOD'S PIZZA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

12.4 Exceptions

Notwithstanding the above, either party may seek emergency injunctive relief in a court of competent jurisdiction to prevent irreparable harm or protect intellectual property rights pending the outcome of arbitration. Nothing in this section shall be construed to prevent either party from reporting suspected unlawful activity to appropriate government authorities.

12.5 Small Claims Court

Either party may elect to resolve a dispute in small claims court for claims within the applicable jurisdictional limits, provided the matter remains in small claims court and is pursued on an individual (non-class) basis.

13. Term and Termination

These Terms of Service are effective as of the date first listed above and shall remain in full force and effect for as long as you use the Site or maintain an account with us, unless earlier terminated in accordance with these Terms.

13.1 Termination by You

You may terminate your account and discontinue use of our services at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not relieve you of any obligations incurred prior to termination, including any outstanding payment obligations.

13.2 Termination by Us

We reserve the right to suspend or permanently terminate your account and access to our services at any time, with or without notice, for any reason, including but not limited to:

• Violation of any provision of these Terms;
• Fraudulent, abusive, or unlawful conduct;
• Extended periods of account inactivity;
• Requests from law enforcement or government agencies;
• Technical, security, or business reasons at our sole discretion.

13.3 Effect of Termination

Upon termination of your account, your right to access and use the Site and our services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, disclaimers, limitations of liability, indemnification obligations, and dispute resolution provisions.

14. Changes to Terms

Pequod's Pizza reserves the right to modify, update, or replace these Terms of Service at any time at our sole discretion. When we make material changes to these Terms, we will provide notice by:

• Updating the "Last Updated" date at the top of this page;
• Posting a prominent notice on the Site;
• Sending a notification to the email address associated with your account (if applicable).

Your continued use of the Site or our services following the posting of revised Terms constitutes your acceptance of and agreement to the updated Terms. If you do not agree to the revised Terms, you must immediately discontinue your use of the Site and our services and, if applicable, delete your account.

We encourage you to review these Terms periodically to stay informed of any updates. The most current version of the Terms will always be available at pequods-food.click.

15. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, unenforceable, or in conflict with applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The invalidity or unenforceability of any particular provision shall not affect the validity and enforceability of the remaining provisions of these Terms, which shall remain in full force and effect.

The parties further agree that the remaining provisions of these Terms shall be interpreted so as to best effectuate the original intent of the parties as reflected in the Terms as a whole, even if a specific provision is found to be invalid or unenforceable.

16. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other policies, notices, or agreements referenced herein or published on the Site, constitute the entire agreement between you and Pequod's Pizza with respect to your use of the Site and our services, and supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether oral or written, relating to the subject matter hereof.

No waiver by Pequod's Pizza of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by us to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

17. Force Majeure

Pequod's Pizza shall not be liable for any delay or failure to perform its obligations under these Terms to the extent that such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, epidemics or pandemics, government orders or regulations, labor disputes, power outages, internet service disruptions, cyberattacks, supply chain failures, or other events of force majeure. In the event of a force majeure event, we will endeavor to notify affected customers and resume normal operations as soon as reasonably practicable.

18. Electronic Communications

By using our Site and services, you consent to receive electronic communications from Pequod's Pizza, including but not limited to order confirmations, promotional offers, account notices, and updates to these Terms. You agree that all agreements, notices, disclosures, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law.

You may opt out of receiving promotional communications at any time by following the unsubscribe instructions included in any such communication or by contacting us at [email protected]. Opting out of promotional communications does not affect our ability to send you transactional or service-related communications.

19. Accessibility

Pequod's Pizza is committed to making our website accessible to all users, including those with disabilities, in accordance with applicable accessibility standards and the Americans with Disabilities Act (ADA), 42 U.S.C. § 12101 et seq. If you experience difficulty accessing any portion of our Site or services due to a disability, please contact us at [email protected] and we will make reasonable efforts to assist you.

20. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Service, our services, or any aspect of your experience with Pequod's Pizza, please do not hesitate to contact us using the information below. We are committed to resolving your concerns promptly and professionally.

For legal notices or formal dispute communications, please direct correspondence to our email address above with the subject line: "LEGAL NOTICE – Terms of Service." Legal notices sent to any other address or channel will not be considered valid unless expressly acknowledged by us in writing.

For general customer service inquiries, order issues, feedback, or complaints, please email us at [email protected] and include your order number (if applicable), a description of your concern, and your preferred contact information. We aim to respond to all inquiries within two (2) business days.